Terms and Conditions

Through this letter we inform you of the legal issues that apply to our services concerning the terms and conditions of sale.

General

  • Any reservation you make at Faster Transportadora Turística implies that you agree with the conditions expressed here by Faster Transportadora Turística S.A. de C.V.
  • All communication to our website must be made in writing via email or by telephone.
  • The images and photographs presented on our site are only representative, so they may present differences with the service provided to the client. If you wish to obtain additional information about some of the services, you must communicate via email to info@fastertransportadoraturistica.com 
  • Access to the website is free. However, there may be exclusive sections, promotions, or information in which the user must register to gain access. The information provided by the user must be true and up-to-date. Otherwise, the damages that arise will be the responsibility of the user and not of Faster Transportadora Turística S.A. de C.V.

 

Prices

  • All costs are exposed in US dollars (USD).
  • The rates shown on the website are only valid on the day of their quotation. The rates will apply for their respective position, only in case of reserving the desired service, otherwise these rates may vary.
  • A reservation is considered completed after providing the relevant data to place the order and cover its final cost.

 

Payments

  • The means of payment we offer are the following: Credit and / or debit card, (Visa, Mastercard, American Express), SPEI and Oxxo.
  • A reservation may be canceled in case of detecting elements that constitute a misleading or fraudulent purchase. If there is an amount involved, it will be returned.

 

Booking

  • Reservations require a minimum of 24 hours to reserve.
  • At the time of booking, you authorize us in writing and / or verbally to use your credit / debit card number to make your payment, and you expressly confirm that you know and accept our reservation, payment, disclaimer and cancellation policies.
  • All reservations are subject to availability at the time of processing your request. Availability cannot be guaranteed until full payment has been received.
  • If you want to change or cancel your reservation, please contact us as soon as possible by email info@fastertransportadoraturistica.com  mentioning your reservation number. See our cancellation policies in the following paragraphs.
  • Any change of reservation is subject to availability and re-quotation of rates.

Disclaimer of responsibilities

  • We are not responsible for services not provided due to changes without prior notice by the client or agency.
  • We are not responsible for services provided by people outside the company.
  • Faster Transportadora Turística S.A. de C.V. will not assume responsibility for any claim, cost or expenses arising from personal or third party injuries, accidents or death, loss or damage of personal belongings, loss of fun, anger, disappointment, anguish or frustration, whether mental or physical, that result from the following points:
  1. Acts or omissions of any other person who is not part of the staff of Faster Transportadora Turística S.A. de C.V.
  2. Illness, theft, labor disputes, mechanical failures, quarantine, government actions, weather, or any other cause beyond the direct control of Faster Transportadora Turística S.A. de C.V.
  3. Failure of the client to obtain the documentation required for their trip such as: passports, visas and certificates, in which case you will not be entitled to any refund.
  4. Customer failure to follow instructions including airport departure times, time and date of entry and exit at hotels, coupon exchange policies.
  5. Cancellation or change for any reason of the travel services offered. We reserve the right to cancel or change travel services at our discretion, but will attempt to replace them with comparable services. If we have to completely cancel your reservation, the responsibility will be limited to the refund of all money paid to Faster Transportadora Turística S.A. de C.V.
  6. A full refund will not be honored in situations in which the trip has to be canceled, interrupted and / or postponed by Faster Transportadora Turística S.A. de C.V. due to force majeure that are beyond its control such as, but not limited to: weather, hurricanes, earthquakes, acts of terrorism, etc. In any case, at the discretion of Faster Transportadora Turística S.A. de C.V., 10% of the total amount paid for the reservation may be withheld as an administrative expense.

Cancellation of transfers

Any change or cancellation to your reservation must be requested to our contact numbers or by email with a minimum of 72 hours before the date of the service, providing your confirmation code (s).
For the application of refunds for cancellation, the following conditions apply:

  • Cancellation 46 hours before the service, full refund.
  • Cancellation 24 hours before the service, partial refund (50%).
  • Cancellation with less than 24 hours, on the day of the service or not showing up at the place and time established for the service, no total or partial refund applies.
  • If the client does not show up at the place and time established in the departure services, interhotel (change of hotel) and / or private tours, the total service is charged.
  • Also, Faster Transportadora Turística S.A. de C.V. will have every right to cancel a service that is in process in the event of any act of violence, aggression, insults, etc .; between passengers, to the unit or to the driver by the customer.